Refund & Return Policy
Refund & Return Policy Info
At Ava Beauty Co., we strive to ensure you’re completely satisfied with your purchase...
However, we know that sometimes things don’t go as planned. Our Refund & Return Policy is designed to provide you with all the information you need to return products or request a refund quickly and easily.
Please review the details of our policy below to understand how to initiate a return, eligible timeframes, and the conditions for refunds. We’re here to make the process as smooth as possible!
Effective Date: 1/1/2025
Thank you for choosing Ava Beauty Co as your trusted provider of Lash Extension Products. We are committed to ensuring your satisfaction with every purchase. Please review our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. Our policy aims to provide clarity and ensure a positive shopping experience.
1. Return/Exchange/Refund Timeline
Exchanges are accepted within [14] days from the date of purchase. This timeframe balances giving you sufficient time to evaluate your purchase with ensuring a fair policy for our business.
2. Acceptable Item Conditions
To qualify for a return or exchange, items must be in their original condition, with all tags and packaging intact. Some items may have specific return conditions due to their nature, which will be noted on the product page.
3. Exchange and Shipping Charges
We strive for transparency in our Exchange and shipping policies. We offer free return shipping on the replacement product, so you only need to worry about shipping costs when returning the item back to us.
- Replacement/Exchange: We will replace your item upon request, subject to availability.
- Money Refund: No Refunds – Exchange only
- Full Refund:No Refunds – exchange only
- Partial Refund: No refunds – exchange only.
- Gift Card or Store Credit: You may opt for a refund in the form of a gift card or store credit for future purchases.
4. Items Eligible for Refund/Return/Exchange
Certain products are not eligible for return, exchange, or refund, including but not limited to:
- Products with expiration dates
- Hygiene-sensitive items (e.g., used underwear, earrings, makeup)
- Custom/personalized products
- Items sold as part of a set/bundle
5. Refundable Items List
N/A – Exchange only.
6. Non-Refundable Items List
All items are exchange only.
7. Avoiding Chargebacks
Our policy is designed to foster transparency and trust. By following these guidelines, we aim to provide a clear understanding of your rights as a customer and help prevent chargebacks.
If you have any questions about this policy, please contact our customer support team at info@avabeautyco.com. We’re here to assist you!
Thank you again for choosing Ava Beauty Co!
Ava Beauty Co
Clayton NC
Website: AvaBeautyCo.com
Last Updated: 1/1/2025
